BA 538 | Course Introduction and Application Information - Logistics Management (Without Thesis)

Course Name

Total Quality Management

Code	Semester	Theory (hour/week)	Application/Lab (hour/week)	Local Credits	ECTS
BA 538	Fall/Spring	3	0	3	7.5

Prerequisites	None
Course Language	English
Course Type	Elective
Course Level	Second Cycle
Mode of Delivery	-
Teaching Methods and Techniques of the Course	-
National Occupation Classification	-
Course Coordinator	Prof. Dr. Semra TUNALI
Course Lecturer(s)	Dr. Öğr. Üyesi Metehan Feridun Sorkun
Assistant(s)	-

Course Objectives	This course aims at developing an understanding of Quality Control Systems, Total Quality Management (TQM) techniques and Statistical Process Control tools; and the foundation for interpreting the control-charts.
Learning Outcomes	The students who succeeded in this course; Upon successful completion of this course, students will be able to understand the dimensions and elements of quality and quality improvement Upon successful completion of this course, students will be able to discuss the strategic role of quality and quality improvement issues and problems. Upon successful completion of this course, students will be able to understand the quality concept and quality control methods and techniques and statistical quality control Upon successful completion of this course, students will be able to learn the new approaches in quality field such as Total Quality Management and its philosophy. Upon successful completion of this course, students will be able to implement the methodology of the quality management through the steps of TQM.
Course Description	Competition and quality concepts, principles and implementation of TQM, tools and techniques of TQM, statistics, probability, control charts, reliability are the subjects of the course.
Related Sustainable Development Goals

Course Category	Core Courses
	Major Area Courses
	Supportive Courses
	Media and Management Skills Courses
	Transferable Skill Courses

Week	Subjects	Related Preparation
1	Introduction to Quality	Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 1
2	Total Quality Management — Principles and Practices	Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 2
3	Total Quality Management – Tools and Techniques & Management and Planning Tools	Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 3&12
4	Fundamentals of Statistics	Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 4
5	Control charts for Variables	Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 5
6	Control charts for Variables	Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 5
7	Additional SPC Techniques for Variables & Time Weighted Control charts (EWMA, Cusum, Moving Average)	Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 6 Statistical Quality Control, A Modern Introduction, Douglas C. Montgomery, Sixth Edition, Wiley. Chapter 9 (Handout)
8	Midterm
9	Control Charts for Attributes	Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 8
10	Lot-by-Lot Acceptance Sampling by Attributes	Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 9
11	Lot-by-Lot Acceptance Sampling by Attributes	Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 9
12	Acceptance Sampling Systems	Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 10
13	Acceptance Sampling Systems	Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 10
14	Reliability	Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Chapter 11
15	Review of the Semester
16	Review of the Semester

Course Notes/Textbooks

Text Book: Quality Control. Dale H. Besterfield, 8th Edition, Prentice Hall, New Jersey, 2009. Power points of the text book are used.

Suggested Readings/Materials

Total Quality Management. Besterfield, D.H., Besterfield-Michna, C., Besterfield, G.H., and Besterfield-Sacre, M. 3rd Edition, Prentice-Hall, New Jersey, 2003. / Principles of Operations Management. Jay Heizer and Barry Render, 6th Edition, Prentice Hall, New Jersey, 2006. / Statistical Quality Design and Control. Richard E. DeVor, Tsong-how Chang and John W. Sutherland, 2nd Edition, Prentice Hall, New Jersey, 2007.

Semester Activities	Number	Weigthing
Participation
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments	3	15
Presentation / Jury
Project	1	15
Seminar / Workshop
Oral Exams
Midterm	1	30
Final Exam	1	40
Total

Weighting of Semester Activities on the Final Grade		60
Weighting of End-of-Semester Activities on the Final Grade		40
Total

Semester Activities	Number	Duration (Hours)	Workload
Theoretical Course Hours (Including exam week: 16 x total hours)	16	3	48
Laboratory / Application Hours (Including exam week: '.16.' x total hours)	16		0
Study Hours Out of Class	15	2	30
Field Work			0
Quizzes / Studio Critiques			0
Portfolio			0
Homework / Assignments	3	15	45
Presentation / Jury			0
Project	1	27	27
Seminar / Workshop			0
Oral Exam			0
Midterms	1	35	35
Final Exam	1	40	40
		Total	225

#	Program Competencies/Outcomes	* Contribution Level
#	Program Competencies/Outcomes	1	2	3	4	5
1	Being able to contribute to the institution the participant works for and the logistics sector by the use of the knowledge and abilities gained during the education period; and manage change in the institution and the sector;	-	-	-	-	-
2	Reaching a competency about contemporary business and technology applications in the area of logistics and supply chain management and analysis and strategy development methods;	-	-	-	-	-
3	Being able to create opportunities by combining supply chain management with information technologies and innovative processes by the use of the interdisciplinary courses the participants take;	-	-	-	-	-
4	Having the ability to develop creative solutions by working on global logistics and supply chain subjects and realizing these by the use of their project management knowledge;	-	-	-	-	-
5	Having the knowledge, abilities and capabilities required for effective logistics and supply chain management by the use of a problem and case analysis based learning;	-	-	-	-	-
6	Being able to examine logistics and supply chain processes with the management science viewpoint, analyze related concepts and ideas by scientific methods;	-	-	-	-	-
7	If continuing to work in the academia, having the necessary information on logistics applications; if continuing to work in the sector, having the necessary knowledge on conceptual subjects;	-	-	-	-	-
8	Being able to specify appropriate research questions about his/her research area, conduct an effective research with the use of necessary methods and apply the research outcomes in the sector or the academia;	-	-	-	-	-
9	Being able to follow the changes and developments in the sector the participant works in, in order to keep his/her personal and professional competence updated and develop himself/herself when necessary;	-	-	-	-	-
10	Be experts in the fields of logistics and supply chain with the help of the sectorfocused education they receive;	-	-	-	-	-
11	Have the necessary capabilities to pursue doctoral studies in national and foreign institutions	-	-	-	-	-

BA 538 | Course Introduction and Application Information

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

EVALUATION SYSTEM

ECTS / WORKLOAD TABLE

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

NEW GÜZELBAHÇE CAMPUS

GLOBAL CAREER

CONTRIBUTION TO SCIENCE

VALUING PEOPLE

BENEFIT TO SOCIETY